I decided to create a new design for the website in preparation for the release of CacheSentry Pro. Hopefully everyone likes the new streamlined look as much as I do. The main page will now have news updates from the company, our software products, and occasionally, related news in the computer industry. As you can see, a few new features to the web site were also added:

Welcome to Enigmatic Software Blog

All of the programs you can use without having to pay for them (though donations are always welcome! 😉 are listed here. Software that is released as freeware will always remain freeware.

All of the software that you can try and then buy if you like it is listed here. For more information about the new, enhanced version of our popular IE cache manager CacheSentry Pro, click on its link to find out more about its upcoming release!

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IT incident is an area of IT service management , an IT incident is where the IT team returns to service immediately after a disruption, with an aim to create little negative impact on the business. IT incident management has always helped keep an organisation prepared for any unexpected hardware, software, security failings and also reduces the duration and severity of the incident. They make use of emergency management software to accomplish the tasks. It follows an established ITSM framework, such as the IT infrastructure library.


The Process

IT process involves a basic workflow where it begins with Incident Identification, logging, Categorisation, Prioritisation, Response, Diagnosis, Escalation, Resolution and recovery and Closure. IT management services follow an established process as the best practices will minimise the duration of the incident and also shorten the recovery period and  can prevent any future issue.

Types of Incident

  • Incidents are categorised as Low, Medium, High priority

Low Priority: Incidents that do not interrupt the users and people who can work even with the issues.

Medium Priority: Incident that impacts the users but the disruption is slight or brief.

High Priority: Incidents that affect a large number of users and prevent functioning.


  • Incidents are classified as hardware, software, security

Hardware incidents: includes downed resources, network issues or system outages.

Software incidents: includes service availability problems or application bugs.

Security incidents: include the active threats that in intended to breach data.

Roles in incident management

Roles of IT incident management has three levels of support

Level-1 support: The basic level assistance, It involves incidents such as identification, logging, prioritisation and categorisation. It involves the technical staff that are trained to solve basic service requests.

Level-2 support: They have to deal with computer issues and need training, skill, security access. It involves IT staff with specific knowledge of the system to solve.

Level-3 support: Only the major issues are dealt with, such as disruption in business operations, also involves issues with a network that require a specific skill set to solve. It includes the chief architect and engineers who work on the product or service’s that require daily maintenance.


Incident Management tools

Incident management teams rely on a blend of tools to resolve incidents.

Monitoring tools help gather operations data, and enables the staff, to help pull data from across multiple systems such as cloud-based hardware and software.

Root cause analysis tools to help sort operational data such as logs, which were collected by system management.

Incident response tools help co-relate the data and produce responses to any event. PagerDuty, VictorOps and xMatters are examples for incident response tools.

ITSM service desk tools help log into data and take steps against the cause and steps taken to solve the incident.

receipts and bills

Reasons to embrace e-receipts

There are good possibilities that, many might think e-receipts are only capable of making the billing process easy and there is nothing more than that. If you are one among those people, you need to change your mindset because there is a lot that can be done with e-receipts. An e receipts retail can be a huge game changer and can contribute a lot to the growth of business. In this article, we will see the reasons to embrace e-receipts.

Custom e-mail

The first and the most important reason to opt for e-receipts is custom e-mail. Particular kind of mail can be sent to a particular group of people. For example, emails with a different message can be sent to new customers and old customers.


Better marketing

Marketing which is one of the important parts of any business can be carried out thorough e-receipts. Different kinds of audiences can be targeted with different messages, and hence your product or your service will have a better reach.

Business insights

Through e-receipts a lot of business insights can be acquired.  These business insights if used properly will contribute a lot to the growth of the business. One of the easiest ways to acquire business insights is by using e-receipts.

Business strategies

If you are planning to grow in your business, then one of the important things that you must do is to devise proper strategies. The data and the intelligence from the e-receipts will help you device better strategies that will have a considerable and a positive impact on the business. If you are able to strategies properly and implement it as planned, there are good possibilities that you will witness an evident growth in your business.


Better management

Whether it is e-receipts for small business or e-receipts for a multinational organization, it will definitely contribute to better management. It is because you have a clear picture of in which area we need to concentrate more. It is actually more like providing insight after detailed analysis. For example, if there is a decrease in sales in a particular product, it will be very evident at the end of the day when you check. You need not have to wait for a long time to know what went wrong.  Hence you can take immediate actions that will contribute to the growth of the business.

Offering customized services

In the conventional methods of receipts, you will not be able to customize things. But with e-receipts, you can make things more customized and more special. By making more customized changes, you are actually making a personal connection with the customer which definitely good for any business.


More visually appealing receipts

When you are providing an e-receipt, there are no second thoughts that it can be made more appealing. You can actually hire a trained professional to design your e-receipt that renders a good feel, and also that conveys what is business is all about.


Last but not the least. Opting for e-receipts is one of the easiest and simplest eco-friendly practices. Opting for e-receipts will save thousands of trees that are cut for the sake of making paper for receipts.

Reason to hire an IT consulting service- for a success business

Whether you are an owner of a successful business or started a new business, you can always take the advantage of hiring an IT consulting service as it offers the best service for the IT needs of your business. You can benefit from the specific expertise, fresh perspective and innovative ideas of the IT consulting services so that you can make the best use of information technology. Rather than investing your money on the technological advancements, you can seek the assistance of a company that will offer service, manpower, and technical competencies so that you can be ahead of your competitors.

To know the list of companies in your locality that offer IT consulting service search for it consulting indianapolis. This is the best way of using information technology for achieving the goals and objectives of your business and this is possible with the assistance of a business consultant who will help your business in giving a facelift as you can install and run new and innovative technology.

Reason to hire an IT consulting service

Experience and expertise of IT consultants– rather than investing the business money for IT needs, you can outsource this task to an IT consulting service so that you can get the highest quality service at an affordable price. The consultants of the company have the right experience and experience for undertaking and successfully completing the IT work in the most effective manner.

External validation– instead of using the resources of your business and spending a huge amount of money on information technology, you can opt for the services of IT consulting services so that you will get extra support and help for resolving IT related issues of your business. They also have innovative ideas and deal with the different challenges from an outside viewpoint so that you can rest assured that you will get the best service from these professionals.

Cost savings benefits– setting an IT department or hiring a permanent IT expert can be costly for a business especially a startup and hence you can always outsource the IT tasks to an external It consulting service to enjoy the cost saving benefits. The consultant of the company will strive to bring the latest technological advancement to the business so that you will enjoy more benefits in the long run.

Time management– due to the unpredictable nature of every business, IT needs also vary greatly and hence rather than investing your money, resources, and manpower in training of the IT professionals of your company, you can hire the services of an IT consulting firm so that you can get rid of the permanent and long term expenses. You will not have to spend money for training of the IT professionals on the new technologies as you will have experienced IT experts who will offer you the best service and will charge you according to the service that you are being offered.

Instant tech upgrade– when you hire an IT consulting service, you will be able to enjoy the benefits of advanced computer service as you will be using the database and infrastructure of another company that will help you stay ahead technically and save money and time in the process.


5 Smarter Ways to Get Feedback From Employees

The boss has the authority to challenge the employees from their comfort zone and help the organisation to achieve the goals they have planned. As a leader, you require feedback from the employees to know if you are on the same page. In the past companies have relied on exit interviews where employees bare it all. They do not fear repercussions thus they say everything that has led them to take another job.  Here are ways to help get feedback from employees in a smart manner.


The Boss to Accept Their Mistakes, A Manager who owns to their shortcoming will have employees trust them more. The employees will be comfortable and open up on various issues. The manager can apologise to employees and show genuine concern over the mistake he has made. The executive team will appear more approachable by the employees, and they can ask for a contribution and help in tasks. The issue can be resolved early instead for an employee to keep quiet and the problem escalates to the levels where people are quitting.  In such an environment, employees will have the confidence to give real-time feedback on issues affecting projects.There are firms that use employee engagement software to have better connections with their employees. It will help reduce any delay or losses.


Openly Ask for Opinion from Employees As a manager

You do not know who loves or hate you. Assuming everyone is always on board with your ideas is lying to thyself. Do not be afraid to ask openly about her employees think about your leadership. Promise no repercussions will be taken cause you want to be a better leader.  When you learn the faults, you had turned a blind eye to. The employees will be happy when you implement. It will create a culture whereby the workplace will open to reasonable criticism which will lead to building a strong organisation.


Bosses Should Not Defend Their Mistakes

It is a mistake that managers tend to practice all the time. They are defensive when they make a mistake, and this causes employees to block from giving feedback.  The managers should not criticise the employees when they say what they think on specific issues. Though the pinpointed mistakes may show your leadership skills to be weak accept the comments and contributions. It will help when a manager is giving feedback to employees. They will not feel resentment when they are being corrected and accept.

Do Not Concentrate Just on The Words But Also Non-Verbals Facial

Expressions are perfect to know how you have relayed information. Employees will react immediately. When you always see employees having body signs that convey frustrations and distrust just know you have a problem that is not being communicated.  When you realise that ask openly what may have caused such adverse reactions. With that observations, employees will give their thoughts on what you should do as a leader. It will help the employee to know that you are aware of his problems thus the will speak them out every time.

Design Elements Necessary for a Quality Website

When you have an eye-catching website, people will
think highly of your business. But, if you have a site with spelling errors,
the visitors are less likely to buy. With this in mind, it’s crucial that you
put some work into your website to rank better on search engines. Optimize press and thrive are great options if your on the market for a new site.  To ensure
you’re sending the right message to visitors, you should include some design
elements like;

Large and responsive images


Images create a strong visual experience encouraging
the visitor to scroll down more. Regardless of the approach you use, large
images tell a story without necessarily relying on the text. That being said, a
web page that ranks on the top has at least 5 images. To create a unique
experience, you should use stock rather than custom images. Whether they are
product or background images, the user should have the same experience
irrespective of the device they are using.

Share buttons in the right places

Because social media is a valuable tool for
marketing, it’s crucial that you include sharing and follow buttons on your
website. Those people who tend to overlook them lose thousands of new
followers. When you place in the correct places, you increase the visibility of
your social media accounts. A rule of thumb is to place the share buttons next
to a great content like blog posts, press releases, or image galleries. This is
a great way of making the visitors your brand ambassadors but on a manageable


Plenty of whitespaces


Most website visitors scan the content, so you
should ensure your content is not distracted by busy layouts. Whitespace refers
to the distance between elements (empty space) which give visual breaks.
Without the right space, some characters are indecipherable. Simply put,
whitespace makes the website more comprehensible, navigable, and
conversation-friendly. It also forms an aesthetic standpoint.


Clean backend coding


This is probably the most important element when it
comes to the functionality of the website. When coding your website, you should
focus on making it appear lighter and cleanser. For this reason, you should
look for skilled designers who can help you code your site. This, in turn, make
the website load quickly, function flawlessly, and navigate effectively.




The way you format your content makes it easy to
read. While there are a handful of typefaces on the web, you don’t have to make
images or elements get a certain look. Ideally, Courier and Arial fonts are the
most used as they are readable by most browsers and computers. On the other
hand, italic, capitals, and bold are used to bring some attention to the text.
Be sure not to overuse them as they may lose their impact.




A call-to-action (CTA) is a key element on a
webpage. It’s usually in the form of comments such as BUY NOW, filling a
contact form, or sign up. Moreover, it measures the success of your site to
retain some relationship with visitors. When designing a website, it’s crucial
that you focus on the value the call-to-action provides.




A quality website is not only trendy and attractive
but also plays an integral role in passing the right information to visitors.
When you combine the above design elements, you can make a great website. Remember,
quality content will make your site rank better in the search engines.

Our List of the Top Software to Add to Your Mac in 2018

When you are using an operating system, you need to download several softwares that can accommodate your needs at different times. The windows users usually do not face any kind of difficulties while choosing the softwares for their PC as there is a wide range of softwares available for their benefit. But the Mac users find it difficult to choose the best softwares for their device. The Mac users usually download the apps from the apple store. However, there are some softwares that are really important for their every day needs but they cannot find those softwares at the apple store.

And they start regretting their decision of purchasing the Mac. You should always keep in mind that Mac is a better option compared to other devices. The only problem is that you are finding it difficult to operate it properly. Once you have learned the way of operating the Mac accurately, you’d become a big fan of this device and you’d never regret your decision of purchasing the Mac. Today, we are going to talk about the softwares that every Mac user must have and we believe that everyone that can easily afford the Mac should go for it because Mac is obviously a better option.

The softwares we are going to talk about will help you a lot and you can easily find those softwares on different platforms. Here is the list of top softwares that you must add your Mac in 2018.

Kaspersky antivirus

Although Mac has its own security system and it can protect your data from all types of wrong attempts, you should still install the Kaspersky antivirus in your Mac because you are going to download multiple items from the internet. And the Mac will only provide you protection when you are downloading the files from their relevant websites. When you start surfing some strange websites, the Mac won’t provide you with enough protection. In this situation, the Kaspersky antivirus will protect you from all kinds of malware attacks. And you’d be free to download your desired files from the internet.

MS office

Whether you are a PC user or a Mac user, the MS office is really important for you. The MS office is going to fulfil multiple needs at different times. Although Mac has it’s own apps and files, the new user may find it difficult to operate those files accurately. Therefore, the MS office is the perfect option that can accommodate all your needs.


The iTunes is now installed in all the latest versions of Mac but the previous versions of Mac do not have this software available. So, you need to download this software to your Mac if you are using an older version. It will allow you to download different audio files from the internet without any kind of delays.

Software and Tech Behind Popular Home Bluetooth Products

The Bluetooth technology was introduced to share data from one device to another and the mobile phone users took a great advantage of this technology. But the internet has affected the reputation of this technology and now mobile users rarely use this technology because they can now easily transfer the files via internet. So, Bluetooth was about to vanish from this planet when tech experts made it a part of many devices that we now use at home.

So, we are still relying on the Bluetooth technology and if it disappears now, it would cause a lot of harm to most of the people. Although most of the devices in our homes are now connected to Wifi, the Bluetooth technology is still very important and it is going to help us in the future as well. Today, we are going to take a look at some devices in our homes that are connected to each other via Bluetooth.

We’ll only take a look at some basic features of these devices to understand that how they actually work. Let’s take a look at software and tech behind popular home Bluetooth products.

Bluetooth Speaker

I’m a music lover so I would love starting with the music. I don’t know about others but Bluetooth speakers are the basic need of my daily routine. The Bluetooth speakers are also called the Wireless speakers as they do not need any wires to connect to the nearby devices. The Bluetooth speakers have a Bluetooth chip installed in them. The chip is programmed with the help of a computer and it is capable of connecting to any device that is available around.

Wireless Doorbell

The changes in the doorbells have also made a great difference now. We can now feel safe and secure while we are at home. These wireless doorbells are now connected to the screen that is installed inside the home. We can now use these screen to see the people that have come to visit our home. The connection between these devices is built with the help of the Bluetooth technology.


Bluetooth Keyboard

The accessories that we use for the computer are now equipped with the Bluetooth technology. And you can now connect them to the computer without any kind of wires. The Bluetooth technology will automatically build a strong connection between your computer and the keyboard.

Step by Step Guide to Implement a Data Security Policy

The security is not a joke and the cost of going through a cyber attack is too high. Therefore, you should focus on protecting your company from all the minor and major cyber attacks. Sometimes, the apparently minor cyber attacks may also cause a lot of harm to your business. According to a recent survey, a cyber attack may cost around $9,000 to a small business.

Depending on the size of your business, you can imagine the circumstances you may have to face as a result of the cyber attack. So, Data security is the only solution that can protect you from cyber attacks. Implementing data security policy is an art and you need to hire the experts for this job. We are going to provide information about implementing data security but you should still hire the experts for this job as you can’t do it on your own.

However, there are some basic steps you can take in order to protect your company from cyber attacks Here is the step by step guide to implementing a data security policy.

Internet connection

You must contact your internet provider so that they can issue a static IP address for you. The dynamic IP is shared with multiple users and a hacker can enter your system if you are using a dynamic IP. On the other hand, the static IP avoids such kind of attempts and protects you from all kind of cyber attacks. Although the static IP can also be hacked, it’s difficult for an average hacker. And there are some other steps you can take in order to prevent these attempts.

Data security software

The data security,encryption and protection software is the only solution to all your needs. This software can protect all your information and keep the hackers away from your company’s system. These systems are designed in a way that they can immediately detect a virus and remove it from your computer. They can even block the user if someone is constantly trying to interrupt with your system.

The firewall system of these software products is really strong and it can easily stop all the minor and major cyber attacks.

Educating Employees

A recent survey has shown that most of the data breaches are caused due to human error. So, if you provide proper education to your employees about cyber threats, you can protect your systems from a huge loss. Thus, your entire organization and data will remain safe.

Setting up router

You can set two-step authentication process in order to access the router. The remote access is a common problem due to which systems get hacked. But if you use the two-step authentication process, the hacker won’t be able to access your company’s system.

How to Outgrow the Startup Phase in Business with the Help of Social Media?

The startup phase is the most difficult point for every business because this is the stage where many businesses fail. And if you managed to survive this phase, your business would continue growing in the future as well. Some businesses face financial issues while others have their own problems. So, it is very hard to survive the startup phase but the businesses, that manage to survive, are the ones that become successful in the long run.

The businessmen today do not face the problems that the new businesses faced in the past. You now have the access to many amazing technologies that can make your job easier for you. Still, there are some businesses that fail to survive in the startup phase because they do not use the latest technologies to support their business.

We believe that in the presence of social media you can never fail to grow your business if you use these platforms wisely. Today, we are going to describe some tips that will help you outgrow the startup phase in business with the help of social media. Your business would become strong and profitable if you use these tips wisely.

Make sure that you share these tips with friends that are looking to start their business. Here are the tips to outgrow the startup phase in business with the help of social media.

Hire a social media expert

The social media experts can promote your products with the experience that they have gained over time. You may arrange several meetings with them before providing them the charge to your social media accounts. These experts are pretty sure about the techniques that may help in growing your presence on the social media. The only thing you need to do is to be patient and wait for the results. Producing results on social media isn’t as easy as it appears to be. However, if you use the ad feature on different platforms, you’d be able to see your desired results soon.

SMM software

There are different SMM software products that can help you stay active on social media. All you need to do is to schedule different posts after a week or so and the posts will get published on their scheduled date. You can even set some instant messages that will be delivered to the customers that are looking to learn more about your business.

Photos and videos

Photos and videos are the best tools when you are trying to promote your business on social media. So, you must hire an expert designer for this purpose so that they can design amazing photos and videos to convey your message to the customers. Usually, customers agree to buy your services when they see attractive image or video.

Best Technology Tips and Tricks for Advancing in Your Career

If you are trying to grow your skills in the technology field, then you are one of those that are going to dominate the entire world in the next few years. The technology has already grown a lot and it is going to grow more in future. Thus, it will become a part of all other industries. In this situation, the people that have good knowledge of latest technology would definitely be prominent among those that do not have any knowledge about the technology.

However, this journey of becoming prominent among others can be really difficult for you because the world of technology is very complicated. And as you start growing your skills in this industry, this field keeps getting more and more complicated. That’s the main reason why many people fail to continue their journey in the technology industry.

But we can still see that there are many others that successfully continued their journey throughout the years and they are still improving their skills. These are the people that managed to follow the tips that are very important for advancing in the technology industry. So, if you also want to continue your journey in this industry, you must build a habit of learning some new technology tips and tricks every day.

There are many websites that continuously share multiple tips about the technology industry. So, you can become a regular visitor to this website to grow your skills.

Keep learning new things

As we have mentioned before, the technology industry is an ever growing industry and nobody can become perfect in this industry. If you started believing someday that you have now become perfect in your relevant field and there is no need to learn some new things, that would be the day when you’d start moving towards decline. And after a few years, you’d find yourself completely helpless because the technology did not stop growing while you stopped learning new things. So, you must build a habit of learning new things so that you may increase your skills regularly.


The practice is the most important thing where most of the technology experts lack. The technology experts put all their focus on learning new things while they forget to practice the skills that they learned previously. As a result, those things start vanishing from their minds and at the end of the day that starts realizing the need of learning those things again. Thus, they spend a lot of time on learning those things again.

So, you must keep practicing your current and previous skills regularly so that you may stay updated with your relevant industry.